eap helpline

Confidential support and counselling service

When you need somewhere to turn for impartial advice, we’re here for you.

What is it?

Available day and night, 365 days a year

We understand that from time to time you might need a little extra support, our Confidential Telephone Counselling Service allows you to speak to a qualified counsellor when you need it the most.
Get advice on a wide range of topics including everything from dealing with depression, stress and anxiety, to alcohol and drug abuse, family or relationship issues and even legal or tax advice.

The benefit to you

Get help with a wide range of topics

How it works

Unlimited calls with the option of counselling

You can make unlimited calls to our telephone support line. And what’s more, if required, we will also cover the cost of up to 6 face to face counselling sessions, to help get you back on track.


The Paycare helpline is included as standard in all of our Health Cash Plans

Existing policyholders can access the service by logging in to our members area.
The building blocks of an effective
company wellness strategy
In addition to our Health Cash Plans we also offer a range of complimentary services to help boost employee wellbeing and underpin an effective company wellness strategy.

Employees will need less time off work to attend GP consultations

Reduce absenteeism through early prevention

Prescription medication delivered directly to their home or work address

Supports your Duty of Care and aids in employee wellbeing

Paycare Perks

Whether it’s signing up to the local gym, catching the latest blockbuster or saving on the weekly shop, our online discount platform is bursting with offers to support financial health, helping the pennies go a little further!

Health Assessment

A great NHS tool to discover how healthy you are and get an actionable plan to improve your health and wellbeing.


Look after your physical health with practising NHS GPs available day and night, by phone, online message or to arrange a video call. All at the push of a button.