Due to ongoing postal strikes, we are experiencing disruption to postal claims, extending payment timescales. If you do need to make a claim, the quickest and simplest way is via your MyPaycare log in, to ensure your claim is processed and paid as quickly as possible. For specific information about Mail services during the strikes, please visit Royal Mail - Latest News.

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Paycare is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. This service is not regulated and therefore, exempt from regulation. This means that complaints about this service will be investigated by Paycare and cannot be referred to the Financial Ombudsman Service. Your feedback is so important to us. If you have comments, questions or concerns about this Service, get in touch and we will be more than happy to support you.