How to claim

Making a claim is simple, either online or by post.

Log in to the Paycare website

If you have registered an online account you can log in here. If you need to register it's a quick and easy process, all you'll need is your Paycare policy number.

Follow the on-screen instructions to submit your claim

Complete the claim form within 13 weeks from the date you paid for the treatment. Make sure you have the relevant documents needed to support your claim - receipts can be uploaded as either a scanned document or a clear photograph.

Valid claims are paid within 48 hours

We aim to repay valid claims within 48 hours of receiving your paperwork, we pay the money directly into your Bank or Building Society account and will send you confirmation when payment has been made.

Get a claim form

You can find claim forms in your Paycare welcome pack and we’ll send you replacement forms every time you make a claim to ensure you never run out. You can also download claim forms here.

Fill in details, attach your receipt and send it in to us

Complete the claim form within 13 weeks from the date you paid for the treatment or service, attach the original receipt or invoice and post it to us at Paycare House, George Street, Wolverhampton, WV2 4DX.

Valid claims are paid within 48 hours

We aim to repay valid claims within 48 hours of receiving your paperwork, we pay the money directly into your Bank or Building Society account and will send you confirmation when payment has been made.

A few key statistics…

%

of valid claims paid

%

of income paid back

%

paid within 48hrs