The Paycare Family
The Big Wigs
Our Board of Directors are here to ensure that everything Paycare does supports our 3 key stakeholders: our valued policyholders, our community and our people.
Kevin Rogers ACMA CGMA (Chief Executive)
Kevin joined Paycare as Operations Director in 2009. Kevin started his career at Tarmac in Wolverhampton and subsequently held senior finance positions in manufacturing companies prior to joining Paycare. He is a qualified accountant and a member of the Chartered institute of management accountants. He was appointed Chief executive in April 2013.
Anthony Burns (Commercial Director)
A highly experienced sales professional, Anthony has been part of Paycare’s senior management team since July 2013, having initially been responsible for leading the organization’s sales and marketing operations. Appointed Commercial Director in April 2017.
Anthony is committed to working alongside fellow Board Members and the wider team to ensure that, as a not-for-profit organisation, Paycare continues to reinvest the money received through Policyholders’ premiums back into improving the products and services it provides, as well as helping the communities it serves – both now and in the future.
James Knight (Chairman)
Since 2002, James has been a Partner at leading regional law firm, FBC Manby Bowdler, and is a commercial solicitor by training. He founded and continues to operate the Hub.Legal network of over 130 law firms, which offers expert advice and guidance on services, legal training, and a range of other support to smaller legal teams – expertise which can otherwise be difficult for them to access. Joining the Board in February 2016, James’ involvement will see him share his expertise in employee engagement and contribute to Paycare’s clear direction and strategy for success.
Jeremy Grace BSc ACA (Chair of Audit and Risk Committee)
Jeremy Grace BSc ACA joined the Board in 2020, and is the Chair of the Audit and Risk Committee.
Jeremy brings a wealth of knowledge, as a senior finance professional with over 20 years of experience in financial reporting. This will contribute to the success of Paycare.
Sajida Carr (Non-Executive Director)
Sajida has a history of working in the Third sector and charities sector and brings a wealth of experience that helps Paycare with its work in the community. Sajida moved to her role for Black County Creative as Director of Operations and development in 2014 after a 7 year career with The National Trust.
Milkinder Jaspal (Non-Executive Director)
Milkinder currently work as a Governance Consultant. The role involves providing advice and advocacy on good governance to a variety of organisations including NHS hospitals, universities, colleges, schools, not for profit organisations and GP surgeries.
Milkinder was elected as a counsellor on Wolverhampton city council in 1991 and served as Mayor of the city 2013/14. He currently sits on a variety of committees including Health scrutiny and Pensions.
Driving the company forward is a dedicated team of professional people who care about their customers – thousands of policyholders from all over the country. When you call Paycare you are not connected to a remote call centre – you speak to dedicated people who understand and care about the company.
Senior Management Team
Our senior management team ensures everything runs smoothly here at Paycare, they are dedicated to helping our Policyholders improve their overall quality of life through providing access to cost-effective health and wellbeing solutions.
Whether you’ve got a question about your plan, want to add a partner, or simply find out how you can upgrade your cover, our fabulous Customer Services team are here to help. Our 99.9% Customer Satisfaction Score wouldn’t be possible without these ladies.
Guardians of the Policy
Our Policy Administration team work tirelessly behind the scenes to keep our policies up to date, making changes to group schemes, adding new policyholders and producing all group invoices they’ve really got their work cut out. You won’t ever see them complaining though!
The Dream Team
With a diary full of customer visits, on-site Health and Wellbeing days, Exhibitions or simply speaking to our customers over the phone, the Marketing and Business Development team help to keep our customers happy, healthy and productive by showing them how to get the best out of their plans.
Whether it’s checking receipts, processing claims or making payments back to our policyholders, the Claims team are always working hard to keep our policyholders happy. In fact, they’re so good at it that over 87% of our claims are processed in just 48 hours.
The A Team
Our Finance team works closely with all departments to ensure our customers are supported with all of their financial transactions. They prepare monthly accounts for the management team, whilst ensuring that everyday banking requirements are in-check and processed. They’re a real whizz with a calculator!
Inquisitors of the Realm
As mysterious as their name suggests, our Business Analyst and Business Manager delve into the unknown; examining our business data and providing efficiencies, they keep the business running smoothly and are continuously looking to make improvements which will support our customers now and in the future.
Want to join the Paycare team?
We’re always looking to grow the Paycare family. If you think you’d make a
valuable addition to our team why not tell us a bit about yourself and how you could make a difference,
we’d love to hear from you.