How to claim

Making a claim is simple, either online or by post.

Log in to the Paycare website

If you have registered an online account you can log in here. If you need to register it's a quick and easy process, all you'll need is your Paycare policy number.

Follow the on-screen instructions to submit your claim

Complete the claim form within 13 weeks from the date you paid for the treatment. Make sure you have the relevant documents needed to support your claim - receipts can be uploaded as either a scanned document or a clear photograph.

We aim to process claims within 2-3 working days

We aim to process claims within 2-3 working days, with payment for valid claims then sent to your chosen Bank Account.

Get a claim form

You can find claim forms in your Paycare welcome pack and we’ll send you replacement forms every time you make a claim to ensure you never run out. You can also download claim forms here.

Fill in details, attach your receipt and send it in to us

Complete the claim form within 13 weeks from the date you paid for the treatment or service, attach the original receipt or invoice and post it to us at Paycare House, George Street, Wolverhampton, WV2 4DX.

We aim to process claims within 2-3 working days

We aim to process claims within 2-3 working days, with payment for valid claims then sent to your chosen Bank Account.

Receipt Requirements

Ensuring your receipt format is correct will help our team process your claim quickly and reimburse your treatment costs. Here is some handy guidance you use to can check if your receipt will be accepted before sending off your claim:

  • None of your details
  • No treatment details
  • No practitioner details
  • No paid status

If your first receipt doesn’t meet our requirements, don’t worry! Just get in touch with your practitioner and ask them for an invoice on letterheaded paper.

Accepted receipts can be in the form of an official invoice or a till receipt. It doesn’t matter which one you provide, as long as it features all of the following information:

 

  • Headed paper
  • Your name
  • Practice name
  • Practice address
  • Contact details
  • Date of receipt
  • Practitioner’s name
  • Treatment description
  • Total cost
  • Paid status

Need help making a claim?

Take a look at our FAQs section for futher information about the claims process, making changes to your policy and more.

FAQs