How to claim
Making a claim on your cash plan is simple – and you can complete it either online or by post.
Log in to the Paycare website
If you have registered an online account you can log in here. If you need to register it's a quick and easy process, all you'll need is your Paycare policy number.
Follow the on-screen instructions to submit your claim
Complete the claim form within 13 weeks from the date you paid for the treatment. Make sure you have the relevant documents needed to support your claim - receipts can be uploaded as either a scanned document or a clear photograph.
We aim to process claims within 2-3 working days
We aim to process claims within 2-3 working days, with payment for valid claims then sent to your chosen Bank Account.
Get a claim form
You can find claim forms in your Paycare welcome pack and we’ll send you replacement forms every time you make a claim to ensure you never run out. You can also download claim forms here.
Fill in details, attach your receipt and send it in to us
Complete the claim form within 13 weeks from the date you paid for the treatment or service, attach the original receipt or invoice and post it to us at Paycare House, George Street, Wolverhampton, WV2 4DX.
We aim to process claims within 2-3 working days
We aim to process claims within 2-3 working days, with payment for valid claims then sent to your chosen Bank Account.
A few key statistics…
%
of valid claims paid
%
of income paid back
%
paid within 48hrs
Need help making a claim?
Take a look at our FAQs section for further information about the claims process, making changes to your policy and more.