It’s official – those who make use of Paycare’s 24/7 GP, ‘MyPocketGP‘ appointment service as part of their Health Cash Plan or Wellbeing membership are in the very best hands 🙌🏆


MyPocketGP, offered by Paycare as part of many of its Health Cash Plans and its newly-launched Bundle employee wellbeing package, is run by Medical Solutions UK. The provider has just been officially recognised as the winner of the Best Virtual and Remote Healthcare Provision Category at the industry’s most prestigious annual awards.


The Health Insurance and Protection Awards has been running since 1998, and is regarded as the sector’s version of the Oscars. The provider categories are all voted for by advisors within the industry, and considered an ‘unparalleled recognition of excellence’.


The news comes as demand continues to rise for phone and video GP consultations, during the current health crisis. The award comes as Paycare’s MyPocketGP app was given a fresh new look in the summer to make it even easier to access the service.


Nicola Mumford, Paycare’s Head of Operations, said:

“We are extremely proud of Medical Solutions UK, who continue to provide a first-class service ensuring our Policyholders and Members can access timely expert advice from practising GPs on a range of healthcare worries.

“In these challenging times, it’s more important than ever to have a service which patients can reach round the clock and from the safety and comfort of their own home. MyPocket GP helps reduce the pressure on NHS waiting times, reduce the numbers of people needing to physically attend their local surgery, and ease the burden for those who may find it difficult to get to an appointment because of mobility needs, childcare, or work demands.

“We know that our Policyholders are receiving the very best medical support when they call MyPocketGP, and this award is further proof of that!”


The service is currently increasing capacity by taking on more GPs, after seeing calls rise by 21.5% from January-August 2020 compared to the same period in 2019. Around 16% of calls in that time were related to dermatology, with a further 14% about orthopaedics or musculoskeletal issues, and 12% about ear, nose or throat problems.


Laura Wolks, Medical Solutions UK’s Head of Marketing added:

We are thrilled Medical Solutions UK Ltd has won the Best Virtual and Remote Healthcare Provision in the 2020 Health Insurance & Protection Awards. It’s a testament to the hard work and dedication of our team that deliver an exceptionally high-quality service every year, but especially rewarding in this most challenging year.”


Visit to find out more about MyPocketGP, or email if you have any further questions 😊